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Return Policy

Easy As My PC

Return Policy


Computer Hardware or Accessories

We want you to be 100% satisfied with your purchase. In case you are not 100% satisfied, we offer a 21-day return policy for hardware products purchased directly from Easy As My PC. Under this policy, you may return to Easy As My PC, within 21 days from purchase, hardware products that you purchased directly from Easy As My PC for a credit or refund of the purchase price paid, less shipping and handling and applicable restocking fees.


Unopened Computer Software

We want you to be 100% satisfied with your purchase. In case you are not 100% satisfied, we offer a 21-day return policy for unopened software products purchased directly from Easy As My PC. Under this policy, you may return to Easy As My PC, within 21 days from purchase, unopened software products that you purchased directly from Easy As My PC for a credit or refund of the purchase price paid, less shipping and handling and applicable restocking fees.

Opened or Unsealed Computer Software

We want you to be 100% satisfied with your purchase; however, to limit the risk of software piracy, we regret that we will not accept returns of opened or unsealed software. In case of defective software, please refer to our section on manufacturers’ warrantees.

Restocking Fees

A restocking fee of 15% may be charged at the discretion of Easy As My PC on merchandise that is returned in opened or damaged packaging.

  • Easy As My PC will not charge a restocking fee for unopened, first quality, merchandise.
  • Easy As My PC will not charge a restocking fee for defective merchandise.
  • Easy As My PC will not charge a restocking fee in the case of an error made by Easy As My PC.

How to Return

To return products, you must submit a service ticket at www.easyasmypc.com within the return policy return period and subject to the return policy guidelines. In the service ticket, please indicate the merchandise you want to return, your order number, and a brief explanation of why you are not 100% satisfied with the product.

Upon receiving a service ticket, Easy As My PC will verify that return request meets the return policy requirement and, if so, will issue a Return Merchandise Authorization (RMA) number. RMAs are typically issued within 2 business days of service ticket receipt and will be sent via email to the email address setup in the customer account, associated with the order or designated on the service ticket application.

If you have trouble submitting a service ticket or receiving an RMA number, please call 1-888-EASY-020 and speak to a service representative.

To qualify for a credit or refund, you must:

  • Ship the products to Easy As My PC within five (5) days of the date that Easy As My PC issues the RMA number,
  • Write the RMA number on the outside of the shipping carton. Easy As My PC will refuse any shipments that do not have a valid RMA written on the outside of the shipping carton,
  • Ship back all products you are seeking to return to Easy As My PC. At our discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions,
  • Include original packaging, any media, documentation, or other items included in the original shipment,
  • Back up the data on the hard drive(s) and any other storage device(s) in the product(s). Easy As My PC will not be able to recover any information for you,
  • Remove any confidential, proprietary or personal information. Easy As My PC is not responsible for any confidential, proprietary or personal information that may be lost, damaged or corrupted data,
  • Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of the complete returned purchase, provided you have followed the return policy, Easy As My PC will issue a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.


1-888-EASY-020      

Copyright 2007 Easy As My PC          

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